Support software costs for 1, 2 and 5 people

Text Essential, the plan LiveChat now sells, costs $456 a year for two users. Compare base costs for 1, 2 and 5 people without treating different tools as interchangeable.

About this guide

Published by StackOnSale. Publisher: Emmanuel Grenier. Guide updated: 2026-10-19.

Research based on official vendor pages, not a hands-on review.

StackOnSale may earn a commission through disclosed affiliate links on the site. This does not decide which tool fits your needs.

Published base rates

Recorded price research: 2026-10-19. Base subscriptions only; taxes, add-ons and extra usage are excluded. Confirm current terms on the official pages.

These tools serve different workflows. A lower subscription bill does not make them interchangeable.

Rates recorded in this guide, not a live quote
Plan	Workflow	Recorded rate	Users
Text Essential (LiveChat)	Live chat, inbox and ticketing, 10 AI resolutions a month	$19/user/month, billed annually	Billed per user
Text Growth (LiveChat)	Team chat with supervision, 200 AI resolutions a month	$79/user/month, billed annually	Billed per user
Freshdesk Growth	Ticketing and shared inbox	$19/agent/month, billed annually	Billed per user
Bitrix24 Standard	CRM and collaboration suite	$99/organisation/month, billed annually	Up to 50 users

Start with the job, not the discount

Do you need to answer website visitors, manage a ticket queue, or coordinate sales and customer records? Write down the channels and handoffs you need before comparing subscriptions.

The plans above are different buying decisions. A lower base bill does not show that one product replaces another. Check the required features and integrations during an evaluation.

LiveChat now sells its plans to new customers as Text, a product from the same company. Existing LiveChat customers keep their plan and price. This guide prices the Text plans a new customer can buy.

Each person is a seat

Text charges per user: every person who answers chats or tickets needs a seat, and there is no minimum team size. Billed annually, Essential is $19 per user a month, so two users cost $19 × 2 × 12 = $456 a year and five cost $1,140. Billed monthly, Essential is $25 per user.

Growth, at $79 per user billed annually, costs $4,740 a year for five people. It includes 200 AI resolutions a month instead of 10, unlimited conversation history instead of 60 days, and chat supervision.

A monthly equivalent is not necessarily a monthly payment. With annual billing, Text takes the 12 months upfront. Confirm the amount due today and the commitment before subscribing.

What the annual totals do not tell you

For five people, Text Essential and Freshdesk Growth both come to $1,140 a year, and Text Growth to $4,740. This does not mean the tools provide the same features.

Freshdesk Growth lists ticketing, a shared inbox and a customer portal, and includes its first 500 Freddy AI Agent sessions. Text Essential lists live chat, an inbox with ticketing and 10 AI resolutions a month. Do not assume either bill covers the other's workflow.

Bitrix24 Standard costs $99 × 12 = $1,188 a year for an organisation with up to 50 users. Those users are not automatically equivalent to 50 specialist helpdesk seats. The separately advertised Standard Vibe+ plan is not part of this calculation.

Test a real customer conversation

During an evaluation, route a message to the right person, hand it to a colleague and find its history again. Check the reports and integrations you actually need. Then confirm that the plan you intend to buy includes the features you tried.

Text offers a 14-day trial without a credit card. Our partner link gives a 30-day free trial instead of 14 days and 10% off the first payment. It is an evaluation period, not a permanent free plan.

Read the renewal and seat-reduction rules

Text's pricing page says subscriptions renew automatically at the end of each billing cycle and plan changes take effect on the next one. Annual plans run for the 12 months paid and can be adjusted or cancelled at renewal; monthly plans can be cancelled anytime.

For every vendor, check what happens when your team shrinks or you cancel, and read the current terms before paying.

A decision you can explain

For one or two people who need live chat, Text Essential costs $19 per user a month billed annually, with 60 days of history and 10 AI resolutions a month. If you need unlimited history or a few hundred AI answers a month, price Growth as well.

Write down your team size today and in a year. Exclude plans that cannot accommodate it, confirm the workflow, and compare the commitment, optional charges and switching work. Choose a plan you have evaluated and a bill you understand, not the largest discount badge.

Questions

Can two people share one Text Essential seat?

No. Each person who answers chats or tickets needs a seat. Two people on Text Essential at $19 per user per month, billed annually, have a $456 annual base subscription cost.

Does the cheapest annual total win?

No. Live chat, ticketing and a CRM suite serve different needs. Confirm the required workflow and included features before comparing the base subscription bill.

Is an annual-billing rate charged every month?

Not necessarily. It can be a monthly equivalent for an annual commitment; Text, for example, takes the 12 months upfront. Confirm the amount due and the payment schedule before subscribing.

Are these prices a complete quote?

No. The examples use the USD base rates and checking date shown in the comparison table. Taxes, optional services, extra usage and other charges are excluded. Confirm the final total with the vendor.

What happened to LiveChat Starter and Team?

New trials now get Text plans. Existing LiveChat customers keep their plan, price and login, and the older plans are listed on a separate LiveChat page.

Did StackOnSale test these products hands-on?

This guide is pricing research based on the official vendor pages, not a hands-on performance review.

Related offers

Sources

Search, saved offers and price alerts need JavaScript.