LiveChat vs Tidio pricing: seats against conversations
LiveChat now sells Text plans at $19 per user a month billed annually, with 10 AI resolutions included. Tidio charges by billable conversations, with up to 10 seats. Priced from 50 to 2,000 conversations, read October 19, 2026.
About this guide
Published by StackOnSale. Publisher: Emmanuel Grenier. Guide updated: 2026-10-19.
Research based on official vendor pages, not a hands-on review.
StackOnSale may earn a commission through disclosed affiliate links on the site. This does not decide which tool fits your needs.
The offer we list
US dollars, before tax. We list no Tidio offer.
Sources reviewed 2026-10-19. These are dated plan details, not a live checkout quote. Confirm current pricing and eligibility on the official pages.
Some vendor links on offer pages are disclosed affiliate links; this is not a paid ranking.
| Plan | Recorded price | Billing and limits | Before choosing |
|---|---|---|---|
| Text Essential (LiveChat) | $19 per user/month | Billed annually; $25 billed monthly | Includes 10 AI resolutions a month; packages of 50 more cost $49.50. |
The short answer
LiveChat sells its plans to new customers as Text, a product from the same company. Text Essential is $19 per user a month billed annually, or $25 billed monthly, with 10 AI resolutions a month included. Tidio prices by billable conversations, the conversations your team replies to, and includes up to 10 seats on its Free, Starter and Growth plans. Billed annually, Tidio Starter is $24.17 a month for 100 conversations, and Growth runs from $49.17 for 250 to $290.83 for 2,000.
Text's price follows your team size. Tidio's follows your volume. For 3 agents billed annually, Text Essential is $57 a month at any volume; Tidio costs less up to 250 conversations a month and more from 400.
Prices were read on livechat.com/pricing and tidio.com/pricing on October 19, 2026, in US dollars. StackOnSale has not tested either product. Our partner link gives a 30-day free trial instead of 14 days and 10% off the first payment.
How each one charges
Text (LiveChat): a price per user per month, with no minimum team size. Essential includes 1 AI agent, 10 AI resolutions a month, 50 live visitors tracked and 60 days of history. Growth, at $79 per user billed annually, includes 10 AI agents, 200 AI resolutions, 400 live visitors and unlimited history. Extra AI resolutions cost $49.50 for 50.
Tidio: a price per volume of billable conversations. Tidio counts a conversation when it includes a message from your team; unanswered messages and replies from its Lyro AI agent or its Flows are not counted. Free includes 50 billable conversations a month, Starter 100, and Growth from 250 to 2,000, each with 10 seats. Lyro starts with 50 free conversations for the life of the account, then a monthly Lyro plan from $39 for 50 conversations.
Prices side by side
Text's prices are per user. Tidio's are per account, for the volume of billable conversations you choose on its calculator, and Tidio labels annual billing "2 months free".
| Plan | Billed annually | Billed monthly | What the plan includes |
|---|---|---|---|
| Text Essential | $19 | $25 | 1 AI agent, 10 AI resolutions a month, 50 live visitors tracked, 60-day history |
| Text Growth | $79 | $99 | 10 AI agents, 200 AI resolutions a month, 400 live visitors tracked, unlimited history |
Read on livechat.com/pricing, October 19, 2026. Prices in US dollars, before tax. Extra AI resolutions cost $49.50 for 50 on either plan.
| Billable conversations a month | Plan | Billed monthly | Billed annually |
|---|---|---|---|
| 50 | Free | $0 | $0 |
| 100 | Starter | $29 | $24.17 |
| 250 | Growth | $59 | $49.17 |
| 400 | Growth | $89 | $74.17 |
| 600 | Growth | $129 | $107.50 |
| 800 | Growth | $159 | $132.50 |
| 1,000 | Growth | $179 | $149.17 |
| 1,500 | Growth | $249 | $207.50 |
| 2,000 | Growth | $349 | $290.83 |
Read on tidio.com/pricing, October 19, 2026. Monthly prices come from the page's billable conversations calculator. Annual prices, shown per month, are 10 months of the monthly price spread over 12, which matches the $24.17 and $49.17 the page displays for Starter and Growth. Free, Starter and Growth include 10 seats.
What a team pays
The table prices one user and a team of 3 on Text Essential against Tidio at each volume, on annual prices shown per month. Tidio includes 10 seats up to Growth, so its price does not change between 1 and 10 agents.
AI answers change the comparison. Text includes them in the plan: 10 a month on Essential, 200 on Growth. On Tidio, Lyro is a separate plan. Billed monthly, 3 users on Text Growth pay 3 x $99 = $297 a month with 200 AI resolutions included. Tidio Growth for 250 billable conversations, $59, plus a Lyro plan for 200 conversations, $140, comes to $199 a month.
| Billable conversations a month | Text Essential, 1 user | Text Essential, 3 users | Tidio, up to 10 seats |
|---|---|---|---|
| 50 | $19 | $57 | $0 (Free) |
| 100 | $19 | $57 | $24.17 (Starter) |
| 250 | $19 | $57 | $49.17 (Growth) |
| 400 | $19 | $57 | $74.17 (Growth) |
| 1,000 | $19 | $57 | $149.17 (Growth) |
| 2,000 | $19 | $57 | $290.83 (Growth) |
StackOnSale arithmetic on the annual prices above: Text Essential at $19 per user, times 1 or 3. Text shows no per-conversation fee; Essential tracks 50 live visitors at a time and keeps 60 days of history.
What we could not verify
What Tidio does when you pass your billable conversation limit during a month: the FAQ we read does not say. Whether unused resolutions from a Text package carry over to the next month. Whether either annual price holds at renewal. Tax.
StackOnSale earns a commission if you buy LiveChat or Text through our link. We have no relationship with Tidio.
Questions
Is LiveChat or Tidio cheaper?
It depends on agents and volume. Billed annually, 3 users on Text Essential, the plan LiveChat now sells, cost $57 a month at any volume. Tidio costs $49.17 a month for 250 conversations and $290.83 for 2,000, with up to 10 seats. Read October 19, 2026.
What is a billable conversation on Tidio?
A live chat, ticket, email or social media conversation that includes a message from your team. Unanswered messages and replies from Lyro or Flows are not counted.
How many seats does Tidio include?
10 seats on Free, Starter and Growth, according to its plan table. Plus and Premium have custom seat counts.
Does either include an AI agent?
Text includes one in every plan: 10 AI resolutions a month on Essential and 200 on Growth. Tidio's Lyro starts with 50 free conversations for the life of the account, then a monthly plan from $39 for 50 conversations.
Is there a free trial?
Text offers 14 days without a credit card; our LiveChat partner link gives 30 days and 10% off the first payment. Tidio offers 7 days without a credit card, then moves the account to its Free plan.
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Sources
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